Invoice America is a leading provider of invoice factoring and financial services tailored for small to mid-sized businesses across the United States. With its customer-centric approach and flexible funding options, Invoice America has become a trusted partner for businesses seeking reliable cash flow solutions. Whether you’re a current client needing assistance or a prospective customer with questions, reaching out to Invoice America is easy through various channels designed for efficiency and convenience.
How to Reach Invoice America
Invoice America offers multiple contact methods to ensure seamless communication tailored to client preferences. Below are the most effective ways to get in touch with them:
1. Phone Support
For immediate assistance or inquiries, clients can contact Invoice America’s customer service team through their dedicated phone line. This method is ideal for discussing sensitive financial matters or requesting real-time support.
- Customer Service Phone Number: 1-800-385-0943
- Business Hours: Monday to Friday, 9:00 AM – 6:00 PM EST
2. Email Communication
Email is a great option for sending documents, requesting detailed information, or asking non-urgent questions. Invoice America typically responds within one business day.
- General Inquiries: support@invoiceamerica.com
- Billing Issues: billing@invoiceamerica.com
3. Online Contact Form
Those visiting the official website can use the built-in contact form to reach out to various departments. Simply navigate to the “Contact Us” page and fill in the required details, including your name, email, subject, and message.
This method ensures the message is routed directly to the appropriate team member for quicker resolution.
4. Live Chat Support
For faster digital assistance, Invoice America provides a live chat feature on its website. This option is suitable for straightforward queries like account access, documentation troubleshooting, or service overviews.
To initiate a live chat session:
- Visit InvoiceAmerica.com
- Click on the chat icon at the bottom right of the homepage
- Type your question and wait for a live agent to assist you
5. Physical Mail and Corporate Address
For official correspondence or mailing documents, use the following address:
Invoice America
1250 Capital Drive
Suite 200
Plano, TX 75074
Tips for Contacting Invoice America Effectively
- Have your account details ready: Include your client ID or invoice number to speed up service.
- Use the correct department email: This ensures quicker routing of your message.
- Follow up: If you haven’t received a response within 48 hours, follow up via phone or live chat.
Benefits of Contacting Invoice America
Reaching out to Invoice America can help businesses in a variety of ways including:
- Quick approval for invoice factoring services
- Answers to contract or payment plan questions
- Resolution of account or billing discrepancies
- Advice on scaling invoice factoring for growth
FAQ – Frequently Asked Questions
- Q: What is Invoice America’s response time for email inquiries?
A: Most email inquiries are addressed within 24 to 48 business hours. - Q: Can I visit Invoice America’s office in person?
A: Yes, but it’s recommended to schedule an appointment beforehand for a more tailored experience. - Q: Is there a mobile app for account management?
A: Currently, Invoice America does not offer a dedicated mobile app, but their website is mobile-friendly for on-the-go access. - Q: What documents should I have ready when contacting support?
A: Be prepared with your client ID, recent invoice numbers, and any related correspondence for faster assistance. - Q: Are live chat agents available 24/7?
A: No, live chat is only available during business hours, Monday through Friday.
Regardless of your preferred method, reaching out to Invoice America is designed to be smooth and professional. Their responsive support and commitment to transparency make them an excellent partner for businesses looking for financial growth and dependable cash flow solutions.